Unico met with tenants to address their concerns and business needs, rebuild trust and relations, and identify strategies to promote tenant retention.
Eastmont Town Center is a multi-use office and retail property in Oakland, California. Although the owner had recently invested $4 million in renovations, relations with tenants were severely strained and county contracts equivalent to 42% of the building were ready to vacate.
Eastmont required a property management team to successfully manage building operations, resolve tenant concerns, retain leases,and effectively communicate the owner’s commitment to the tenant base and Center. Unico was identified as having both the market expertise and property management experience needed to effectively address these issues.
In October 2010, Unico began bringing its award winning customer service and results-driven approach to managing the 634,247 square foot property, immediately increasing tenant retention and satisfaction. Focused on maximizing efficiency and operating costs, Unico performed a detailed review of all property operations to identify areas of improvement, and produce a plan of action.